Tony Hsieh

This video was very intresting how such good timing and the right desicions can make you a top person.  From this video I really take how important it is to be well deversed in knowledge because it was ultimatly that, that got Hsieh where he is now. They estimate he made over 200 million from the sell of Zappos.  What stands out most to me is the fact that he took such simple concepts like realizing sucess depends on customer service. Creating a online retail giant that has amazing customer service features like 365 day returns, Full Time Call Support and other great features. Tony realized that the customer retention model was one of the best and thats what he aspired to create and did a great job. The other thing he realized was how important his employees were. He realzed that his sucess was based on their performance which came back to employee satisfaction. In keeping up these standards and really using his knowledge he has become a extremely sucessful person.